Mendip Cave Rescue were called by Avon and Somerset Police via SARCALL at 12:20 on 21st August 2019 for an incident in Wookey Hole Caves in Wookey Hole. A female visitor in her mid 30s, had slipped and fallen during the show cave tour and landed on hip/shoulders and was complaining of neck pain. She couldn’t move and was feeling very cold in chamber 2 of the showcave. South Western Ambulance Service and HART were also called, although the HART team were stood down when MCR arrived. 4 wardens attended along with ambulance service and stabilised the casualty before transferring her to a stretcher and carrying to the entrance and handing over to the ambulance service. The incident was closed at 13:47 with the casualty safely in an ambulance.